Returns & Refund Policy
At ZeeGlowNest, we want you to feel confident when shopping with us. If your order does not meet your expectations, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.
How to Request a Return
To start a return, please contact us at:
contact@zeeglownest.com
Please include:
• Your full name
• Order number
• Product name
• Reason for the return
• Photos of the product if the item arrived damaged, defective, or incorrect
Our customer support team will review your request and provide the appropriate return instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please provide clear photos of the item and packaging so we can investigate the issue and help resolve it.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.
Any product-specific return restrictions will be clearly stated on the relevant product page.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
For damaged, defective, or incorrect orders, please contact our support team before sending anything back.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
Contact Us
For questions about returns, refunds, or your order, please contact:
ZeeGlowNest
Email: support@zeeglownest.com
We aim to provide clear communication and helpful customer support throughout the return process.